Privacy Policy

Privacy Policy

At Atmaya, we are committed to respecting the privacy and confidentiality of the information that you entrust us with. Our Privacy Policy outlines the policies and procedures regarding the collection, use and disclosure of Personal Information from users. Please review this Privacy Policy carefully.

In order to guarantee privacy to the client, we maintain the client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and health information received is maintained and transmitted through a highly secure environment.

Important Notice

It is recommended that you do not use this website, or the related services if any part of this Privacy Policy conflicts with the applicable laws of your country.

Definitions

Company

“Atmaya”, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to atmaya Psychological Wellness Platform, a mental wellness service provider.

User

“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you, as the user of the website, and as a recipient of our Services and resources for the remainder of this document.

Platform

“Platform” refers to any website or digital interface that the User can employ to access Services provided by Atmaya.

Psychological Wellness Professional

“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “consultant” or similar terminology are all in reference to the mental health professionals providing services through Atmaya.

Nature of Service

atmaya is a psychological wellness platform that delivers emotional wellness products and services to individuals and organisations. Services may include but are not limited to:

  • Online consultations with users located in India or internationally.
  • Psychological assessments and mental health tests.
  • Workshops and webinars conducted by trained mental health professionals.
  • Self-help tools, educational content and wellness programs through websites, or email.
  • Secure messaging between users and wellness professionals.
  • Community participation such as forums, discussions, blogs or feedback.
  • Consultation with licensed psychiatrists where applicable.

atmaya reserves the right to add, modify or remove products and services without prior notice. These offerings are collectively referred to as “Services.”

Consent

By using the platform, providing your Personal Information, or making payments to Atmaya, you consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with this Privacy Policy and applicable Indian data protection laws.

If the user is below 18 years of age, consent must be provided by a parent or legal guardian.

Users may withdraw consent at any time by contacting: atmayanetworks04@gmail.com. If consent is withdrawn, atmaya may be unable to continue providing services.

Personal Information

To enable delivery of services, atmaya may collect personal information such as:

  • Name
  • Email Address

We may also collect appointment cancellation reasons, responses from assessments or feedback forms, and any information provided through email, or platform communication.

This information is collected to provide a smooth, personalised and efficient experience.

Use of Personal Information

Personal Information may be used to:

  • Identify and contact users.
  • Schedule and manage appointments.
  • Provide reminders or updates.
  • Resolve service or billing issues.
  • Deliver services and mental health support.
  • Send newsletters or updates.
  • Conduct anonymous research and analytics.
  • Detect fraud or misuse.
  • Comply with legal requirements.
  • Process payments and financial transactions.

Some third-party tools may be used to improve the digital experience, but only minimal required data will be shared.

Updating Personal Information

Users may request updates, corrections or deletion of personal data by contacting: atmayanetworks04@gmail.com

atmaya will make reasonable efforts to update information within a reasonable time frame. Certain information (such as completed psychological assessments) may not be editable once submitted. Some records may be retained as required by professional or legal obligations.

Cookies & Log Data

Cookies

atmaya may use cookies to improve user experience. Cookies may be used to remember login details, analyse usage patterns, and enable platform features. Users can disable cookies in browser settings, but some platform features may not function properly.

Log Data

When using the platform, certain data may be automatically recorded including IP address, browser type, device information, operating system, access times and dates, and pages visited. This helps improve platform performance and user experience.

Confidentiality and Informed Consent

atmaya maintains strict confidentiality for all consultations. However, information may be shared in the following situations:

  • Risk of harm to the user or others.
  • Legal requirements or law enforcement requests.
  • Suspected abuse of minors, senior citizens or vulnerable individuals.
  • Clinical supervision between professionals to ensure quality care.
  • Emergency situations involving safety.

Where possible, users will be informed before information is shared.

Third Party Disclosure

atmaya does not sell personal information. Information may be shared with hosting providers, payment processors, and service providers assisting platform operations. Disclosure may also occur to comply with legal requirements or protect safety.

External Links

The platform may contain links to third-party websites. atmaya is not responsible for the privacy practices of external platforms. Users should review their privacy policies separately.

Security

atmaya implements administrative, physical and technical security measures to protect user data.

Important Notice
  • Consultation calls or video sessions are not recorded.
  • Professionals may maintain clinical notes for treatment purposes.
  • Users should protect their email

atmaya cannot be held responsible if user data is exposed due to third-party access to personal devices or accounts.

Changes to Policy & Data Transfers

atmaya reserves the right to update or modify this Privacy Policy at any time. Significant changes may be communicated through website notifications or email communication. Continued use of the platform implies acceptance of the updated policy.

International Data Transfers: atmaya operates primarily from India. Users acknowledge that their information may be stored or processed in India or other jurisdictions, subject to this Privacy Policy.

Grievance Redressal & Jurisdiction

If you have complaints regarding our services or privacy practices, please contact: atmayanetworks04@gmail.com We will aim to respond within 30 days of receiving the complaint.

This Privacy Policy shall be governed by Indian law. Any disputes shall be subject to the jurisdiction of courts in Thrissur, Kerala, India.

Contact Information

Registered Address:
Atmaya Networks Building No. 20/52-3 1st Floor, AK Center Kanattukara - 680011

Email: atmayanetworks04@gmail.com